Shipping and Delivery Policy

1. Order Processing

• Orders are processed after successful payment confirmation and verification of the delivery details provided by the customer.
• Standard order processing may take 02 to 07 business days, depending on product availability, configuration requirements, and operational conditions.
• For customized, made-to-order, prototype, or service-linked items, processing and dispatch timelines may be communicated separately by our team.

2. Shipping Coverage

• We currently ship eligible products within India, subject to courier or logistics availability at the destination address.
• If a location is not serviceable by our logistics partners, we will contact the customer to discuss alternate delivery arrangements or order resolution.

3. Delivery Timelines

• After dispatch, delivery usually takes 03 to 10 business days, depending on the destination, courier partner, product type, and external conditions.
• Delivery timelines are estimates and may be affected by public holidays, weather conditions, logistics delays, regulatory checks, strikes, or other events beyond our control.
• For services, digital deliverables, or installation-linked orders, delivery or fulfillment timelines will be confirmed through email, phone, or direct communication from our team.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout, included in the quotation, or communicated before order confirmation.
• Additional charges may apply for remote locations, special handling, oversized items, expedited dispatch, or customer-requested delivery arrangements.

5. Shipment Tracking

• Where tracking is available, shipment tracking details will be shared with the customer through email, phone, SMS, or other available communication channels.
• Tracking updates are provided by the courier or logistics partner and may take time to reflect after dispatch.

6. Delivery Responsibilities

• The customer is responsible for providing complete and accurate shipping information, including recipient name, address, phone number, and any required delivery instructions.
• Apex Motion Private Limited will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery details.
• If a shipment is returned due to customer unavailability, incorrect address, or refusal of delivery, additional shipping or re-dispatch charges may apply.

7. Damaged, Missing, or Delayed Shipments

• If the package appears damaged or tampered with at the time of delivery, customers should refuse delivery where possible and immediately contact our Customer Service team.
• Any damaged, missing, incorrect, or delayed delivery issue should be reported to us within 15 days of receipt or expected delivery, along with order details and supporting photographs where applicable.
• After reviewing the issue, our team will coordinate with the logistics partner and take an appropriate decision regarding replacement, re-shipment, service support, or resolution under the applicable policy.

8. Contact Us

For shipping, delivery, or order-status questions, please contact us using the details below.

Apex Motion Pvt Ltd
No 15, Balaji Layout, Near H K Hospital, Kengeri
Bengaluru – 560060
India
Email: reach@apexmotion.in
Phone: +91-8088853157